Can i cancel order?userWe cannot do order cancellations or refunds once a product has shipped. You may request a cancellation within 8 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Can I update my delivery address?userYes! If you contact us within 24 hours of placing your order by emailing us at firstname.lastname@example.org or by submitting a ticket here, we can update your address. If it's after 24 hours, we can no longer update your physical delivery address – so make sure it looks correct in your order confirmation, and don’t wait to reach out to us if it doesn’t!
How can I contact if I have a problem with my order?user
All inquiries can be forwarded to email@example.com
How can I pay?user
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
How can I track my order?userWe will send you the tracking number of your order by email once we fulfilled it. This email will also guide you on how to track your package. Please note that the tracking information may take 2-5 days to be updated in the courier system ,also you can track from your acoount. Or you can track it from this LINK
How can I view, update or remove my information?user
- If you have made a purchase, you can also contact our Customer Service Department at the email address listed in the "Contact Us" section below to access or update any of this information.
- You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes and this will be explained to you if necessary.
How does the Company communicate changes to this Policy?user
How much do you charge for shipping?user
- Shipping fee may vary depending to the desired shipping address and shipment option of the customer. Shipping fee starts at $5.95 USD
- In some cases, international shipment will require import/customs taxes to be paid. These will be customer's responsibility under ALL CIRCUMSTANCES. Duvely will not be held responsible for customs taxes and a like.
I have received only part of my order in the mail so far. Can you tell me where the other items are?user
We ship directly from different suppliers around the world, so if you purchased several items, occasionally your order may arrive in different packages. Please be patient and the rest of your order will arrive soon!
I haven’t received my order yet. Can you give me an update?user
As noted on the site, our products come from different locations, so shipping times vary. Delivery times for customers in the United States are approximately 3 to 5 business days for most items, but a few items require longer. Once your item is on its way, we’ll send you a shipment confirmation email that includes tracking information, so that you can keep an eye on your shipment as it makes its way to you. If it’s been over a week since you placed your order, please contact us by emailing firstname.lastname@example.org or submitting a ticket to our support desk by clicking here.