There are a variety of reasons for an order to be returned to sender. It could be one of the following:
- Insufficient/Incorrect Address provided by the customer upon checkout
- Undeliverable location
- Recipient Unknown
- Refused by the customer
- Unclaimed by the customer
For reshipment of such orders, an RTS fee of $5.94 are imposed after an undelivered package is returned to the point of origin. Please do contact us at firstname.lastname@example.org to expedite the reshipment process.
Should the customer decide not to reship the order, a 20% cancellation fee will be charged to recover from all the costs, charges, and fees incurred in returning, storing or disposing of the undelivered package.