My order shows it is being returned to sender, what now?

There are a variety of reasons for an order to be returned to sender. It could be one of the following:


  • Insufficient/Incorrect Address provided by the customer upon checkout
  • Undeliverable location
  • Recipient Unknown
  • Refused by the customer
  • Unclaimed by the customer

For reshipment of such orders, an RTS fee of $5.94 are imposed after an undelivered package is returned to the point of origin. Please do contact us at to expedite the reshipment process.

Should the customer decide not to reship the order, a 20% cancellation fee will be charged to recover from all the costs, charges, and fees incurred in returning, storing or disposing of the undelivered package.