What should I do if my package says delivered but I don’t have it?

  • If the tracking information indicates that your package has been delivered to your address and you still have not received it, please check the surroundings of your house – doorsteps etc., in case another home received it by mistake. You may also consider asking any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider. We will always do our best to assist you. 


  • Note: NDealz is not responsible for packages that are lost or stolen once your package was delivered. If you are still unable to secure your package, you must contact the shipping carrier and file a lost/stolen package claim. You can call them or send an email or you may go directly to your postal provider.