My order shows it is being returned to sender, what now?userThere are a variety of reasons for an order to be returned to sender. It could be one of the following:
- Insufficient/Incorrect Address provided by the customer upon checkout
- Undeliverable location
- Recipient Unknown
- Refused by the customer
- Unclaimed by the customer
What should I do if my package says delivered but I don’t have it?user
- If the tracking information indicates that your package has been delivered to your address and you still have not received it, please check the surroundings of your house - doorsteps etc., in case another home received it by mistake. You may also consider asking any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider. We will always do our best to assist you.
- Note: NDealz is not responsible for packages that are lost or stolen once your package was delivered. If you are still unable to secure your package, you must contact the shipping carrier and file a lost/stolen package claim. You can call them or send an email or you may go directly to your postal provider.
I have received only part of my order in the mail so far. Can you tell me where the other items are?user
We ship directly from different suppliers around the world, so if you purchased several items, occasionally your order may arrive in different packages. Please be patient and the rest of your order will arrive soon!
My order arrived broken.user
We only work with the best and most reliable suppliers, but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here and we'll work it out for you by shipping you a new item or providing you with a refund!
I never received my order. Help!user
- Oh no! We'll sort this out for you. If it's been over 2 weeks since you placed your order, email us at email@example.com or submit a support ticket to us by clicking here and we'll look into the status of your order and resend it to you asap!
- That said, please be aware that we are not responsible for any local customs issues that could arise for overseas deliveries. All issues or problems associated with customs are the sole responsibility of the customer, and NDealz is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency. (We’ve not actually experienced this problem in years but we have customers all over the world and we are including this warning just in case!)
Can I update my delivery address?userYes! If you contact us within 24 hours of placing your order by emailing us at firstname.lastname@example.org or by submitting a ticket here, we can update your address. If it's after 24 hours, we can no longer update your physical delivery address – so make sure it looks correct in your order confirmation, and don’t wait to reach out to us if it doesn’t!
The item I ordered doesn’t fit, or I don’t like it. Can I exchange it?user
- We don't currently have any way to handle exchanges, since our suppliers are based all over the world and we don't have a central storefront or warehouse. We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding!
- That said, if for any reason you aren't satisfied with your order, please don't hesitate to email us at email@example.com or submit an online help request here, as your satisfaction is very important to us, and we are usually happy to work something out for our customers!
I never received an order/shipment confirmation email. Can you help me out?user
Sure! First, please search your email inbox for an email from "NDealz." If you don't see one, it may have been flagged as spam, or perhaps you entered your email incorrectly when you made your purchase. (Typos happen!) Please don’t hesitate to email us at firstname.lastname@example.org or contact our support team by clicking here and we will help out!
I haven’t received my order yet. Can you give me an update?user
As noted on the site, our products come from different locations, so shipping times vary. Delivery times for customers in the United States are approximately 3 to 5 business days for most items, but a few items require longer. Once your item is on its way, we’ll send you a shipment confirmation email that includes tracking information, so that you can keep an eye on your shipment as it makes its way to you. If it’s been over a week since you placed your order, please contact us by emailing email@example.com or submitting a ticket to our support desk by clicking here.