Is shipping really FREE?user
Yes, shipping is Free Worldwide on most items. One some items, we have Free Shipping over $75.
Where can I place an order from?user
You can place an order from any country, we ship Worldwide.
How much do you charge for shipping?user
- Shipping fee may vary depending to the desired shipping address and shipment option of the customer. Shipping fee starts at $5.95 USD
- In some cases, international shipment will require import/customs taxes to be paid. These will be customer's responsibility under ALL CIRCUMSTANCES. Duvely will not be held responsible for customs taxes and a like.
Where are your product are made?user
Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong.
How can I track my order?userWe will send you the tracking number of your order by email once we fulfilled it. This email will also guide you on how to track your package. Please note that the tracking information may take 2-5 days to be updated in the courier system ,also you can track from your acoount. Or you can track it from this LINK
Where do you ship from?user
It depends on the availability of the product you have purchased, and on your state or country where you wish to send your order. Some products are shipped from the United States and other countries like China and Hong Kong.
We work closely with suppliers all over the world. We have warehouses in USA and China so where your product ships from may depend on what you ordered and which warehouse it is located in at the time of order. You may find more information on the product page you ordered from. Refund & Replacement Policies If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving the item. We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Note: NDealz will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail.
How long my order takes to be delivered?user
- We shipped from our various warehouses located in states – California, New Jersey, Texas and countries like China. The shipping time will depend on your location. Our standard shipping time- frame period within the US usually is 7 to 15 business days followed by 2 to 4 business days for the sorting facility to fully processed the package. For orders outside the US is 10 to 20 business days followed by 2 to 4 business days for the sorting facility to fully processed your package. Overall, expect your package within 10 to 20 business days within the US and 20 to 30 business days for orders from international countries.
- However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.
- For specialty and promotional items, please allow up to 4 to 6 weeks delivery time as they may be MADE TO ORDER items.
- We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.